Cyclops Electronics

Service Evaluation

Welcome to the Cyclops Electronics Service Evaluation

Thank you for taking the time to help us and continuing to be our client.

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1) Please rate, in order of priority, how you feel we have performed. (Using the scale 1-5, 1 being excellent and 5 being improvement needed, please select the relevant number).

A) Prompt Reply
B) Pricing
C) On Time Deliveries
D) Communicating Effectively and Regularly
E) Answering Enquiries
F) Professional and Trusted Relationship
G) Accounts Information
H) Overall Service Level

2) When buying from a distributor what are the most important qualities to you? (Using the scale 1-5, 1 being most important and 5 being least important, please rate them accordingly. You may only use each score once).

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A) Large Stockholding
B) ISO9001:2000 Accredited
C) Pricing
D) Quality Guarantee
E) Company Reputation

3) If you could name one area of our service that we excel in, what would it be and why?


4a) Who do you feel is our main competitor?


4b) What does this competitor offer that we don't?

5) What is your biggest fear or frustration when buying from an independent distributor (non-franchised) within the electronics industry?


6) How often do you buy from independent distribution (non-franchised)?
Daily Weekly Monthly Never

7) The next time you require electronic components, would you use the Cyclops service again?
Definitely Probably Not Sure Probably Not Definitely Not

8) Any Further Comments?