Cyclops Electronics

Service Evaluation

Welcome to the Cyclops Electronics Service Evaluation Page

It is only by understanding what you want and need from our services that we can continuously
design and implement a more effective service that really meets and exceeds your expectations
today...and in the future.

It will only take a few moments of your valuable time to ensure we continue to satisfy you by
giving us your feedback and comments about our services.

Thank you for taking the time to help us and continuing to be our client.

Please enter your details and click submit

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	1	2	3	4	5

1) Please rate, in order of priority, how you feel we have performed. (Using the scale 1-5, 1 being excellent and 5 being improvement needed, please select the relevant number).

A) Prompt reply
B) Accounts information
C) Pricing
D) On Time Deliveries
E) Problem Solving
F) Professional Interaction & Personal Service
G) Communicating effectively and regularly
H) Knowledgeable dedicated account manager
I) Overall Service Level

2) Please rate, in order of priority, which qualities are most important to you when buying from a distributor. (Using the scale 1-5, 1 being excellent and 5 being improvement needed, please select the relevant number).

	1	2	3	4	5
A) Large Stockholding
B) ISO9001:2000 Accredited
C) Pricing
D) Quality Guarantee
E) Web Access to Check Orders and Quotations
F) Extended Office Hours

3) If you could name one of our services that we excel in, what would it be and why?


4) Who do you feel is our main competitor?


5) What are your expectations of Cyclops in comparison to the competitor given in answer to question 4?

	Better Than	Same As	Worse Than
A) Stockholding
B) Quality
C) Pricing
D) Website

6) Apart from Orders or Enquiries please advise your preference and frequency when we communicate with you.

	Weekly	Monthly	Quarterly	Yearly	Never
A) By Email
B) By Fax
C) By Telephone
D) Visit

7) What is your biggest fear or frustration about using an independent distributor within the electronics industry?


8) How do you rate our website.(Using the scale 1-5, 1 being excellent and 5 being improvement needed, please select the relevant number).

	1	2	3	4	5
A) Layout
B) Features
C) Useability
D) Page Loading Speed
E) Members Area
F) Overall Design

9) Any Further Comments?

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Cyclops Electronics Ltd, Reg. No. SC128862, VAT No. GB561633447 Registered Office; Allan House, 25 Bothwell Street, Glasgow, G2 6NL